Customer Service Assistant

Location: Birkenhead
Contract: Variable hours (Seasonal) 
Hourly pay - £12.50

We are seeking a dedicated and flexible individual to join our team based in Birkenhead within our Port Operations department on an ad-hoc basis to assist with managing high passenger volumes during our peak season.

The successful candidate will be expected to provide support during busy periods, ensuring smooth operations and excellent service. This is a temporary role that offers the opportunity to work on a flexible schedule, making it ideal for those who are looking to contribute during a fast-paced, high-demand time. 

Do you care deeply, genuinely and passionately about customer support?
The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Birkenhead.

Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.

Some of your key responsibilities:
- Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
- Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
- Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems
- Record and account securely for all cash received in accordance with the Company Cash Handling Policy

What you will experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Who you are
At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.

Qualifications:

- Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
- Proficient in using Microsoft Office packages and the ability to learn new systems
- Strong verbal and written communication skills

Interested?
To apply, please register your profile and send in your application in English as soon as possible but no later than 29^th May 2025 Please note that due to GDPR we do not accept applications via e-mail or postal service

If you have any questions regarding recruitment process you are welcome to contact Phil Howarth, Talent Acquisition Coordinator, [email protected]

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.