Junior IT Support Specialist

Location: Belfast or Cairnryan
Salary: £27,000 - £29,000 (DOE)
Contract: Full time, permanent.

Join Stena Line as part of our Group IT team, where you'll help power the technology that keeps our global operations running smoothly 24/7, 365 days a year.

As part of Stena Group IT, you’ll play a key role in delivering and supporting the critical infrastructure that underpins much of the Stena Sphere, supporting approximately 7,500 users across 3,800 workplaces, 99 offices, and 43 vessels in over 20 countries.

Our environment is fast-paced and high-stakes, where system availability and uptime are vital to success. With a strong focus on reliability, service continuity, and innovation, we’re looking for team members who are ready to meet complex challenges and contribute to a culture of continuous improvement.

If you’re passionate about technology, thrive in a global setting, and want to be part of a team that keeps Stena moving, we’d love to hear from you!

Some of your key responsibilities:
- Provide on-site IT support to users, ensuring workstations and equipment meet operational needs.
- Install and configure hardware such as desktops, laptops, monitors, and printers, including basic network patching.
- Act as the local contact for IT issues, liaising with users, suppliers, and Stena Group IT.
- Support the rollout of new systems, software, and hardware.
- Handle local procurement of approved IT equipment in line with guidelines.
- Manage local IT-related supplier agreements where applicable.
- Conduct scheduled visits to ports and vessels for on-site support.
- Log and resolve incidents and requests using ServiceNow.
- Provide occasional out-of-hours support for critical issues.
- Ensure compliance with IT policies and support local user training when needed.

What you will experience
As a Junior IT Support Specialist, you’ll play a hands-on role in supporting Stena Line’s IT operations, ensuring reliable, efficient, and compliant on-site support. You'll assist users with their IT needs, manage hardware installations, and act as the key local contact between Stena Group IT, users, and external partners. With a focus on service, collaboration, and continuous improvement, you’ll help keep our systems running smoothly across offices, ports, and vessels, contributing to the high standards and operational reliability that Stena Line is known for.

Benefits
- Fantastic work-life balance
- Concessionary travel on any route on the Irish Sea/North Sea
- 75% Discounts on UK Rail travel
- Company pension & life assurance scheme
- Discounts on gym memberships, digital fitness subscriptions and equipment
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
- Enhanced Maternity and Paternity pay
- Cycle to work scheme
- Employee Assistance Programme
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who you are
At Stena Line, we value your technical skills and problem-solving mindset. As a Junior IT Support Specialist, you'll thrive in a fast-paced, hands on environment, supporting users and systems across multiple locations. We’re looking for someone proactive and adaptable, ready to manage day-to-day IT challenges, ensure reliable support, and contribute to the smooth running of our operations.

Requirements:
- Technical Knowledge: Experience with Windows, Linux, and macOS environments, along with troubleshooting hardware and software issues.
- Networking Skills: Understanding of network configurations, connectivity troubleshooting, and security protocols.
- Problem-Solving Abilities: Ability to diagnose and resolve technical issues efficiently.
- Communication Skills: Strong verbal and written communication to assist users and document solutions.
- Customer Service Orientation: Previous experience assisting users with technical issues while maintaining a professional and user-friendly approach.
- Hardware Maintenance: Experience with installing, configuring, and repairing computers, printers, and other peripherals.
- Software Installation & Updates: Knowledge of installing and maintaining software applications, including security updates.

Interested? 
This is a full-time permanent position based in Belfast or Cairnryan within our Group IT department. To apply, please register your profile and send in your CV in English by 29th May 2025. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service.

If you have any questions regarding recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, [email protected].

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business. 

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.