Regional Food & Beverage Coordinator

Are you our new Regional Food & Beverage Coordinator for Onboard sales & Services

Become a part of transforming Europe’s leading Ferry Company
At Stena Line, we work together to transform our business to achieve our vision - Connecting Europe for a sustainable future. Great team work and a friendly atmosphere is in our DNA. We are true problem-solvers and are always up for a new challenge. The journey starts with us!

Stena Line’s Onboard sales & service department has a crucial part in this journey. We provide on our vessels the services in the hospitality outlets, we ensure that all our passengers can sleep well, eat delicious food and enjoy a relaxed crossing. With our 6 ships in the region North sea we can transport up to 2800 passengers every day!

Do you have experience in the hotel industry and is it time for the next challenge? 
As regional F&B coordinator, you organize, prioritize, and make things happen! This role is a critical support role for the Onboard sales & services department, and you will play an integral role to provide support to the vessels with the execution of our F&B strategy. Ensuring compliance with the company standards and procedures. You will work behind and in front of the screens to optimize our assortment, make sure we focus on operational excellence and don’t lose out of sight the customer centricity. You will travel on the ships and occasionally work from the office to ensure that you can manage all ongoing F&B projects and coordinate them accordingly.

The Regional F&B coordinator will report into the Regional Onboard sales & services manager North Sea region, who is responsible for the OSS department in the North sea region.

Duties and Responsibilities

• Optimize the level of sales and gross profit within the department ensuring the onboard teams and activities are fully aligned to KPI targets.
• Ensure highest level of customer service in line with service standards.
• Ensure full alignment to all company strategies and guidelines including company F&B strategy, service standards and customer experience model.
• Stock– ensure procedure and policies are always adhered to. Stock on hand values to be maintained within target levels. Minimize product wastage, shrinkage and manage fraud prevention.
• Ensure application and adherence to all relevant corporate policies e.g. Company safety and quality policy, Senior master’s standing orders, Food safety policy etc.
• When appropriate manage stock ordering, receipt, system input and transfer process.
• Carry out onboard checks regarding HACCP and galley cleaning schedules.
• Enter and maintain recipes in Star chef.
• Responsible for Menu creation, optimization of F&B range in collaboration with group F&B.
• Build and maintain strong supplier relationship through regular meetings and communications & Coordinate purchase department actions
• Ensure digital signs in bars have the correct content, collaborate with the Digital team.
• Create Planograms for F&B outlets and roll out planograms and supervise them.
• Control and supervise quality and control presentation food plates/overall food & beverage presentation/Fiche technical sheet
• Coordinate in Food & Beverage actions, providing support with production of printed materials including: menus, special events collateral, events menus and signage, etc.
• Maintain onboard QR codes
• Maintain till systems
• Coordinate F&B projects, identifying goals/problems and structuring and driving solutions
• Supervise Quality and delivering of menu’s (passengers, Crew, freight)
• Maintain clear and accurate operations documents/procedures for reference purposes

Who are you?
At Stena Line your personality matters as much as your excellent performance in the role. We are looking for someone with a can-do mind-set, and has a drive and energy for improvements and change. You are able to deal with the typical issues when it comes to working with employees and are not afraid of challenging managers or employees to think outside the box.

The ideal candidate will have:

• A Bachelor’s degree, preferably in Hotel Management (work and thinking level)
• knowledge relevant legislation and regulations
• At least 2 years of managerial experience & 4 years operations experience preferably in a hotel environment.
• Strong knowledge Microsoft Office required, including Excel, outlook, teams & Power point.
• Must be able to communicate professionally in Dutch and English, both written and verbal.     
• High level of problem-solving abilities and proactivity.
• Strong at multi-tasking and working in a fast-paced environment
• Professionalism, positive attitude and a team player is a must
• Proven ability to always communicate with diplomacy and tact.
• Strong attention to detail
• Business minded, financial knowledge and management data
• Team player
• Hands-on manager
• High level of professional writing abilities and verbal communication skills
• Managing Processes and great sense of organization
• Strong at multi-tasking and working in a fast paced environment

Interested?
This position is based onboard of the ship and partly in the office in Hoek of Holland.
To apply, please send your profile and motivation letter as soon as possible but no later than Monday the 12 May 2025. 
If you have any questions regarding the position you are welcome to contact [email protected] 

About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 6100 employees in our Stena Line family across North Sea, Scandinavia, around the UK and the Baltics, making a contribution to our company. We believe it is up to us where we want to go next and how far we want to go. The journey starts with us.

Working at Stena Line means having a safe and stable workplace and a great work-life balance. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.