Duty Manager

Port Duty Manager
Location: Belfast
Salary: £44,000 - £45,000
Embark on an exciting career with Stena Line, a leading ferry operator committed to delivering exceptional maritime experiences.

We are now seeking a dynamic and skilled Duty Manager to steer our team towards excellence. As a Duty Manager, you will play a pivotal role in ensuring the smooth operation of our services, fostering a customer-centric environment, and upholding our commitment to safety and efficiency.

If you are a passionate leader with a proven track record in operational management, ready to navigate challenges and set sail towards success, we invite you to be a part of our crew. Seize this opportunity to contribute to the seamless functioning of one of the world's foremost ferry companies. Join Stena Line, where your career sets sail and possibilities are as vast as the open sea.
Some of your key responsibilities:
- Lead and guide the team following Stena Line best practices.
- Conduct yearly People Processes, including reviews, talent identification, employee surveys, and managing absenteeism and performance.
- Drive continuous improvements in operational efficiency.
- Oversee daily port operations to ensure safety, efficiency, and adherence to vessel schedules.
- Manage emergency responses and ensure staff training in emergency procedures.
- Foster a psychologically safe work environment.
- Model Stena Line behaviours (welcoming, caring, reliable), leadership, and digital curiosity.
- Maintain customer service standards and enhance the overall Port Experience.
- Ensure compliance with the Safety Management System for Port Service Operatives/Stevedores.
- Assist in developing operational procedures.
- Conduct safety audits, toolbox talks, and inspections.
- Ensure ISPS code and local security compliance.
- Manage resources for safe and efficient port operations in line with Stena Line values.
- Maintain clear communication with internal teams and external stakeholders.
- Identify and implement necessary training through Seably.
- Build relationships with local authorities, including police and border forces.

What you will experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Benefits
- Fantastic work-life balance
- Concessionary travel on any route on the Irish Sea/North Sea
- 75% Discounts on UK Rail travel
- Company pension & life assurance scheme
- Discounts on gym memberships, digital fitness subscriptions and equipment
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
- Enhanced Maternity and Paternity pay
- Cycle to work scheme
- Employee Assistance Programme
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who you are
At Stena Line your personality matters as much as how good you are at what you do. Regardless of your role, welcoming, caring and reliable guides you in your everyday work and the challenges you face. As a Duty Manager you will have the ability to lead your team through challenges, coupled with a keen eye for detail, ensuring seamless delivery of our services. You will thrive in a fast-paced environment, maintaining composure under pressure while consistently prioritizing safety and efficiency. 

Qualifications: 
- Proven supervisory experience in a maritime, transport or logistics role 
- Role modeling leadership, Communications and digitalisation. 
- Knowledge of safety and employee relations regulations 
- Ability to liaise effectively with team members, other departments, and external stakeholders 
- Full UK Driving License 

Interested? 
This is a permanent position based in Belfast within our Ports and Terminals department. To apply, please register your profile and send in your CV in English by 11^th March. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service.

If you have any questions regarding recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, [email protected].

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business. 

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.