Onboard Sales & Services Assistant (Variable Hours Festive Period)

Are you ready to join a team where no two days are ever the same?

Looking for a rewarding role over the festive season? Join us onboard and become part of a team that helps create memorable journeys for thousands of guests during one of our busiest times of the year.

What You'll Be Doing

No two days are the same in Onboard Sales & Services. You'll have the opportunity to work across multiple areas of the vessel, including:

Cabins

• Ensuring cabins are cleaned thoroughly and presented to a high standard before guests board.
• Maintaining cleanliness and presentation standards throughout each voyage.

Restaurants

• Delivering friendly and efficient customer service.
• Clearing tables and supporting food service operations.
• Washing dishes and maintaining hygiene standards.

Shops

• Serving customers confidently and professionally.
• Operating tills and handling transactions accurately.
• Keeping retail areas tidy, stocked and welcoming.

General Responsibilities

• Deliver exceptional customer service and exceed guest expectations.
• Support company service standards and customer satisfaction goals.
• Follow all company policies relating to safety, food safety, quality and customer experience.
• Support stock and cash control procedures.
• Maintain merchandising standards across retail areas.
• Represent Stena Line professionally through excellent personal presentation.
• Resolve customer concerns quickly and professionally.
• Support operational requirements across different departments as needed.
• Contribute to vessel cleanliness and presentation standards.
• Support sales performance and KPI targets.

What You Will Experience

Life at sea is dynamic, fast-paced and rewarding. You'll work alongside a supportive team who genuinely care about each other while helping thousands of passengers enjoy their journey.

This variable-hours position has been created to support operational demand during our busy festive season. As a result, flexibility is essential. Successful candidates should be prepared to work shifts across the festive period, including weekends, evenings and bank holidays where operationally required.

Please note: Stena Line operates sailings throughout the festive season, and colleagues may be required to work on any day except Christmas Day, when our vessels do not operate.

You must also be flexible and available to travel to the Port of Holyhead and join the vessel when required, sometimes at relatively short notice to support operational needs, absence cover or increased passenger demand.

Many colleagues begin their journey in OSS and progress into long and rewarding careers across Stena Line, supported by excellent training, development and progression opportunities.

Benefits

• Fantastic work-life balance
• Concessionary travel on Irish Sea and North Sea routes
• Company pension and life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and wellbeing services
• Wellbeing cash plan (including dental, optical and health screening benefits)
• Cycle to Work scheme
• Employee Assistance Programme
• Continuous training, coaching and development opportunities
• Career progression opportunities across the business

Who You Are

You're welcoming, caring and reliable. You enjoy helping people and take pride in delivering excellent service.

You remain calm under pressure, adapt easily to changing situations and work well as part of a team. You're flexible, proactive and ready to embrace a role that offers variety, responsibility and the opportunity to create memorable experiences for every guest onboard.

Most importantly, you're willing to embrace the unique lifestyle that comes with working at sea.

Requirements

• Previous experience in hospitality, customer service, housekeeping or catering is preferred
• Must be over 18 years of age
• Willing to work away from home for up to two weeks at a time
• Flexible to work round trips and live off the vessel when required
• Able to travel to Holyhead Port and join the vessel, including at short notice when operationally required
• Must live within a reasonable commuting distance of Holyhead
• Hold a UK National Insurance number and UK bank account
• Available to support business requirements throughout the festive season

Recruitment Process

Please submit your CV and answer the application questions as part of your application. 

If successful at the assessment stage, you'll be invited to attend an interview on:

Tuesday 10th November 2026

Interested?

This is a variable-hours position based in Holyhead within our Onboard Sales & Services Department.

Closing Date: Wednesday 4th November 2026

Selection is ongoing, so early applications are encouraged.

Please note that due to GDPR requirements, we are unable to accept applications via email or post.