Port Duty Manager

Location: Holyhead
Salary: £51,593
Contract Type: Permanent

Introduction
We have an exciting opportunity for an experienced and motivated individual to join our team as a Duty Manager at our Holyhead operation. This is a permanent, full-time position working 42 hours per week, where you will play a key role in leading the day-to-day operation, ensuring the safe, efficient and customer-focused delivery of our port and vessel services.

As a Duty Manager, you will be responsible for leading and developing operational teams, ensuring high standards of performance, safety and customer service are consistently achieved. You will work closely with a wide range of internal and external stakeholders, coordinating activities across departments to ensure the efficient delivery of our operations while maintaining compliance with all relevant policies and procedures.

We're looking for a confident and proactive leader with proven experience of managing teams in a fast-paced operational environment. You will be an excellent communicator with the ability to build strong working relationships, influence stakeholders at all levels and make sound decisions under pressure. If you're passionate about operational excellence, developing people and delivering an outstanding customer experience, we'd love to hear from you.

Some of your key responsibilities
- Provide effective leadership, coaching and direction to the operational team.
- Lead performance management, employee development, succession planning and employee engagement activities.
- Manage the day-to-day operation to deliver safe, efficient port operations and maintain vessel schedules.
- Foster a caring, inclusive and collaborative working environment.
- Champion digital ways of working and support the adoption of new technologies and processes.
- Ensure customer expectations are consistently met through the delivery of a high-quality service.
- Ensure compliance with all company and regulatory Health & Safety requirements.
- Conduct regular safety audits, toolbox talks and workplace inspections.
- Ensure compliance with the ISPS Code and local security requirements.
- Manage operational resources to deliver safe and efficient port operations in line with Stena Line values.
- Maintain accurate and timely communication with internal teams and external stakeholders.
- Identify training and development needs and ensure operational employees receive the appropriate training.
- Build effective relationships with external stakeholders, including port authorities, contractors and suppliers.
- Coordinate responses to emergencies or critical incidents and ensure employees are trained in emergency procedures.

What you will experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Interested
This is a permanent position within our Ports & Terminals department based in Holyhead.

To apply, please register your profile and submit your application by responding to the selection survey questions as soon as possible, but no later than Tuesday 21st July 2026.

If you have any questions about the recruitment process, please contact Phil Howarth,
Talent Acquisition Co-ordinator at [email protected]

To ensure the secure and structured processing of your personal data, we only accept applications submitted through our online recruitment system.

About Stena Line
As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network, transporting both passengers and freight. We have over 5,900 employees across Scandinavia, the UK and the Baltics who work together every day to connect people, places and societies.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected, ensuring people and goods arrive where they need to be, enabling businesses to thrive and societies to grow.

We are committed to maintaining a sustainable, inclusive working environment that is free from harassment and provides equal opportunities for everyone. We embrace equality, diversity and inclusion and welcome applications from all suitably qualified candidates.