Customer Service Assistant

Salary: £18,891.00

Do you care deeply, genuinely and passionately about customer support?

We are pleased to offer an opportunity for someone to join our Port Operations Team in Fishguard as a Customer Service Assistant on a permanent, part‑time basis, working 28 hours per week.

The team is made up of customer‑focused individuals who work across all aspects of port operations and customer service, playing a key role in delivering a safe, smooth and welcoming experience for our passengers and freight customers.

In this role, you will support the effective transportation of passengers and vehicles to and from our vessels, ensuring every customer interaction reflects the high standards of service we expect at Stena Line.

Key Responsibilities

• Deliver excellent customer service within port operations, including passenger and freight check‑in
• Carry out accurate and efficient check‑in procedures using Stena Line’s in‑house Freight and Travel reservation systems
• Communicate clearly and effectively with colleagues, other departments and ports to ensure smooth operations
• Provide accurate and timely information to customers and internal stakeholders
• Record, handle and account securely for all cash received in line with the Company Cash Handling Policy

What You Will Experience

At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As an organisation, we are on an exciting journey shaped by technology and evolving digital habits, continuously developing how we work to deliver outcomes that matter most to our customers.

This role offers stability, development and progression within Port Operations, while being part of a supportive and experienced team.

Who You Are

At Stena Line, who you are matters just as much as what you do. We are looking for someone who is approachable, positive and customer‑focused, with the confidence to adapt to changing situations in a busy operational environment.

You will be supportive, dependable and professional when working with customers and colleagues alike, and confident in representing Stena Line at the port.

Benefits

As a Stena Line employee, you will have access to a range of benefits designed to support your wellbeing, lifestyle and long‑term career, including:

• Concessionary travel on Irish Sea and North Sea routes
• 75% discount on UK Rail travel
• Company pension and life assurance
• Discounts on gym memberships, digital fitness and equipment
• Wellbeing cash plan (dental, eye tests, health screening and more)
• Enhanced maternity and paternity pay
• Cycle‑to‑work scheme
• Employee Assistance Programme
• Ongoing training, coaching and professional development

Skills & Experience

• Proven experience in customer service (ideally within a port operations environment)
• Confident using Microsoft Office and comfortable learning new systems
• Strong verbal and written communication skills
• Ability to work accurately in a fast‑paced, safety‑critical environment

Interested?

This is a permanent part time opportunoty based at our port in Fishguard.

To apply, please submit your application in English via the Stena Line careers website no later than Tuesday 20th April.

If you have any questions about the role, please contact Matthew Tucker.
For queries relating to the recruitment process, please contact Phil Howarth, Talent Acquisition Coordinator, at [email protected].

About Stena Line

As a leader in sustainable shipping, Stena Line operates Europe’s most comprehensive route network for both passengers and freight. With over 4,300 employees across Scandinavia, the UK and the Baltics, our people are central to our success and our future.

We are committed to providing a sustainable and inclusive working environment, free from harassment, with equal opportunities for all. We value diversity and welcome applications from candidates of all backgrounds.