Location: Birkenhead
Contract Type: Variable Hours
Salary: £12.93 per hour
Join Our Port Operations Team in Birkenhead
Are you passionate about delivering outstanding customer support and creating memorable experiences for every guest? Our Port Operations Team in Birkenhead is made up of dedicated, customer‑focused professionals who play a vital role in keeping our travel experience smooth, safe, and welcoming. We are now looking for someone with the same enthusiasm and commitment to join us and help ensure our passengers and freight customers enjoy the highest standard of service from the moment they arrive at the port.
Your main responsibility will be to support the safe and efficient movement of passengers and vehicles to and from our vessels, ensuring every part of their journey is as positive and seamless as possible.
Key Responsibilities
- Deliver excellent customer service to support our passenger and freight check-in operations.
- Communicate clearly and accurately with internal teams, external partners, and other ports.
- Carry out efficient and accurate check-in procedures using our Freight and Travel reservation systems.
- Handle and record cash in line with the Company Cash Handling Policy.
What You Will Experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we contribute directly to the growth of businesses, communities, and societies. We are on an exciting journey driven by innovation, technology, and evolving customer habits — and you can be part of shaping the next chapter of our service offering.
Who You Are
We believe your personality is just as important as your skills. We’re looking for someone who is:
- Approachable, warm, and friendly
- Open, positive, and proactive
- Supportive and customer‑focused
- Able to remain calm and prepared for any situation
- A strong communicator who works well within a team
Qualifications
- Minimum of 5 GCSEs, including English and Maths
- At least 2 years of customer service experience, ideally within travel or transport
- Competent with Microsoft Office and comfortable learning new systems
- Strong written and verbal communication skills
- Full driving licence
✅ Interested? — Updated & Improved
If this sounds like the perfect next step for you, we’d love to hear from you. We have two variable‑hours positions available: one averaging 40 hours per week on a split‑shift pattern, and another averaging 17.5 hours per week on evening shifts.
To apply, please create a profile and submit your application in English no later than 16th April 2026. Please note that, in accordance with GDPR, we are unable to accept applications via email or post.
If you have any questions about the role or the recruitment process, you are welcome to contact Phil Howarth, Talent Acquisition Coordinator, at [email protected].
We kindly ask recruitment and staffing agencies to refrain from contacting us regarding this vacancy.
About Stena Line
As the leader in sustainable shipping, Stena Line operates Europe’s most extensive route network, carrying both passengers and freight. With more than 4,300 colleagues across Scandinavia, the UK, and the Baltics, our people are at the heart of our success.
We are committed to providing a safe, inclusive, and supportive working environment where everyone has equal opportunities to grow and develop. We value diversity and welcome applicants from all backgrounds.