Onboard Sales and Services Assistant

Location – Holyhead

Contract – Variable Hours

Hourly Rate of Pay -  £13.59 per hour

Please note: the hourly rate of £13.59 is inclusive of rolled‑up holiday pay.

Are you ready to join a team where no two days are ever the same? Life at sea with Stena Line offers variety, purpose and a truly unique working experience. As an Onboard Sales and Services Assistant, you’ll step into a role full of energy, connection and teamwork, where every sailing brings something new. You’ll be part of a close‑knit community that supports one another, celebrates the wins, and creates memorable experiences for every guest onboard. If you’re looking for a role that feels rewarding both professionally and personally, this could be your next journey.

Working and living in such close proximity to colleagues means strong and enduring friendships are commonplace among teams at Stena Line. This close‑knit atmosphere is one of the most rewarding parts of life onboard and provides real support on the more challenging days.

We need welcoming, caring and reliable Onboard Sales and Services Assistants – people who ensure guests have such a wonderful experience onboard that they cannot wait to sail with us again.

Some of your key responsibilities:

• Cabins: Ensuring cabins are cleaned thoroughly and in excellent condition prior to our guests’ arrival on board.
• Restaurants: Delivering prompt and friendly service, clearing tables and washing dishes to maintain high standards.
• Shops: Serving customers confidently, operating tills and ensuring retail areas are tidy, stocked and welcoming.
• Deliver exceptional customer service, meeting service standards and CSS goals.
• Ensure full compliance with company policies, including safety, food safety, quality and customer experience models.
• Support stock and cash control procedures, minimising wastage, shrinkage and fraud.
• Maintain merchandising plans across all locations.
• Represent the company proudly by adhering to uniform and personal presentation standards.
• Create a welcoming ambience and maintain overall vessel appearance.
• Address and resolve customer concerns promptly and professionally.
• Support operational tasks across various locations and departments as needed.
• Maintain cleanliness and presentation standards throughout the vessel.
• Maximise sales and gross profit by aligning activities with KPI targets.

What you will experience

Life at sea is dynamic, uplifting and full of variety — no two days are ever the same. You’ll work alongside a supportive team who genuinely look out for one another, creating an environment where strong friendships form naturally. Whether you're helping guests, supporting onboard operations or working across multiple departments, you’ll play a meaningful role in keeping people and journeys connected.

With excellent training, hands‑on experience and opportunities to grow, a role with Stena Line can open the door to a wide range of career paths. Many of our colleagues began their journey in OSS and have progressed into long, rewarding careers across the business.

Benefits

• Fantastic work-life balance
• Concessionary travel on Irish Sea/North Sea routes
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and wellbeing services
• Wellbeing cash plan (dental, optical, health screening and more)
• Cycle to Work scheme
• Employee Assistance Programme
• Continuous training, coaching and development with progression opportunities

Who you are

You’re welcoming, caring and reliable — the kind of person who makes guests feel at ease and well looked after. You take pride in doing things well and bring a positive, professional attitude to everything you do. Calm under pressure, adaptable and great with people, you enjoy being part of a supportive team and contributing to an exceptional onboard experience.

You’re flexible, proactive and ready for a role that offers variety, purpose and the chance to create memorable moments for every guest who sails with Stena Line.

Requirements

• Experience in hospitality, customer service, housekeeping or catering (preferred)
• Over 18 years old
• Willing to work away from home for up to two weeks at a time
• Flexible to work round trips and live off the ships when required
• Must live within reasonable commuting distance of Holyhead
• UK National Insurance number and UK Bank Account

Why do we use tests as a first step?

At Stena Line, fairness and inclusion are central to our recruitment process. Our assessments help us understand your potential for the role — not just what is written on your CV.

If successful, you will be invited to our Recruitment Day on the 14^h April, where you’ll learn more about life at sea and complete your interview.

Interested?

This is a variable‑hours position based in Holyhead within our Onboard Sales and Services department. To apply, please register your profile by 8^th April 2026.

Selection is ongoing — early applications are encouraged.
Please note: due to GDPR, we do not accept applications via email or postal service.

About Stena Line

As a leader in sustainable shipping, Stena Line operates one of Europe’s most extensive route networks, connecting people, places and communities across the Irish Sea, North Sea, Scandinavia and the Baltics. With more than 6,100 colleagues across the business, we play a vital role in keeping people and goods moving.

Our purpose is simple: to be a trusted link between people, places and societies.
We are committed to a safe, inclusive and supportive working environment where everyone has the opportunity to thrive.